Refund Policy

Last updated: November 12, 2026

Refunds are available for eligible returned items after we receive and inspect the return, or for approved order issues such as confirmed damaged, defective, or incorrect items.

Refund Eligibility

A refund may be approved when:

• The item qualifies under our Return Policy
• The return request was submitted within 30 days after delivery
• The returned item is received and passes inspection
• The item was damaged, defective, incorrect, or affected by an issue confirmed by Oransy

Return Inspection

After receiving your return, we will inspect the item to determine whether it meets our return requirements.

We will notify you whether the refund has been approved or rejected.

Refund Timing

If your refund is approved after inspection, Oransy will process the refund within 3-10 business days after the return inspection is complete.

Approved refunds are generally issued to the original payment method used for the purchase.

Your bank, card issuer, PayPal, or other payment provider may require additional processing time before the refunded amount appears in your account.

Damaged, Defective, Or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at support@oransy.com.

Please provide your order number, a description of the issue, and clear photos showing the problem.

Shipping Charges

Return shipping costs are generally the customer's responsibility unless the issue is confirmed to have been caused by Oransy.

Original shipping charges are generally non-refundable unless required by applicable law or specifically approved by Oransy as part of the resolution.

Late Or Missing Refunds

If your refund has been approved but has not appeared after the expected processing period, please first contact your bank, card issuer, PayPal, or payment provider.

If you still need assistance, contact us at support@oransy.com.

No Unconditional Refund Promise

Submitting a refund request does not automatically guarantee approval.

Refunds are issued only when an order or returned item meets the applicable conditions of our policies.

Contact Us

Oransy
12540 SW Leveton Dr
Tualatin, OR 97062
United States

Website: Oransy.com
Email: support@oransy.com