Return Policy

Last updated: November 12, 2026

Oransy accepts eligible return requests within 30 days after delivery.

How To Request A Return

To request a return, contact us at support@oransy.com within 30 days after delivery.

Please include:

• Your order number
• The email address used at checkout
• The item you wish to return
• The reason for the return
• Clear photos if the item is damaged, defective, or incorrect

Please do not send an item back before contacting us.

We will review your request and provide return instructions if your return is approved.

Return Eligibility

To be eligible for a return, the item must generally be:

• Unused and unworn, where applicable
• Unwashed, where applicable
• Undamaged
• In substantially the same condition in which it was received
• In its original packaging when reasonably possible
• Returned with proof of purchase or sufficient order information

Items That May Not Be Eligible For Return

• Items with return requests submitted more than 30 days after delivery
• Items that have been used, worn, washed, altered, or damaged after delivery
• Items returned without prior approval
• Items returned without following our return instructions
• Items for which sufficient order information cannot be provided

Damaged, Defective, Or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at support@oransy.com.

Please include your order number, a description of the issue, and clear photos showing the problem.

If the issue is confirmed to have been caused by Oransy, we will provide an appropriate approved resolution, which may include a replacement, refund, or another suitable resolution depending on the circumstances.

Return Shipping Costs

Return shipping costs are generally the customer's responsibility unless the return is required because of a confirmed error caused by Oransy.

The exact return shipping cost depends on package size, weight, shipping carrier, destination, and return location.

Return Inspection

After receiving your returned item, we will inspect it to determine whether it meets the requirements of this Return Policy.

We will notify you whether the return and any applicable refund have been approved or rejected.

Cancellations

You may request cancellation within 2 hours after placing your order and before fulfillment begins.

To request cancellation, contact support@oransy.com as soon as possible and include your order number.

Cancellation requests are not guaranteed.

Once processing, fulfillment, or shipment has begun, we may no longer be able to cancel or modify the order.

If an order can no longer be cancelled, you may request a return after delivery if the item qualifies under this policy.

Contact Us

Oransy
12540 SW Leveton Dr
Tualatin, OR 97062
United States

Email: support@oransy.com